FAQ

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Common questions about staying at Pandanus Coolum Beach Resort

Please reach out if you need anything else. Our team is always happy to help.

Your Stay

What time is check-in and check-out?

Check-in is from 2 pm and check-out is 10 am.

Yes. Early check-in and late check-out can be arranged, subject to availability. Please get in touch and we’ll do our best to organise.

Yes. We offer secure onsite parking for all guests.

Many of our apartments include ocean views from the balcony or patio. All top-level apartments enjoy sweeping views over Coolum Beach.

Yes. All apartments include a full kitchen, laundry facilities, living and dining areas, private balconies (front and back), outdoor dining settings and flyscreens on windows and doors.

Bedding & Room Features

• 2 Bedroom Apartments:1 Queen + 2 Singles
• 3 Bedroom Apartments: 2 Queens + 2 Singles

Yes.
• Porta cot hire = $50 per stay
• Fold-out bed hire = $120 per stay
• Highchair hire = $25 per stay

All bedrooms have air-conditioning .
• 3 Bedroom Superior: A/C in living area + main bedroom
• 3 Bedroom Deluxe: Ducted air-conditioning throughout
• All other apartments have aircon in bedrooms and fans in the living area

Our Executive and Superior apartments include coffee machines, with pods supplied.

Tea, coffee, shampoo, conditioner, body wash, dishwashing liquid, dishwasher tablets and laundry detergent are provided for your stay.

Facilities & Onsite Amenities

Yes. Our Coolum Accommodation has a heated swimming pool and a spa, surrounded by sun lounges and shaded spaces.

Yes. Our BBQ area includes outdoor dining spaces perfect for relaxed meals.

Yes, free Wi-Fi is available throughout the resort.

All apartments are walk-up access. Ground-floor options are available. If you have specific needs, please <contact us> to discuss the best apartment for your stay.

Booking & Payments

Book direct with us for the best available rate, plus access to exclusive promotions and flexible support from our onsite team.

Yes. If you’ve stayed with us in the last 12 months and book directly, you’ll enjoy a 10-15% loyalty discount off the advertised rate on other booking sites. Subject to availability.

Yes. If you’re planning a longer visit to Coolum, get in touch and we can discuss extended-stay availability.

Seasonal deals are listed on our Promotions page. All offers can be booked directly with us online or by phone.

Standard Bookings

  • You can cancel or change your booking up to 14 days before arrival at no charge.
  • Full payment is taken 14 days before arrival.
  • If you cancel or change your booking within 14 days of arrival, the full booking amount will be charged.
  • No-shows are charged the full booking amount.
  • Bookings made within 14 days of arrival are charged in full at the time of booking.
  • If you choose to leave early, the full booking amount still applies.

Early-Bird Rate

  • This rate is non-refundable.
    Full payment is taken at the time of booking.
  • No-shows and early departures are charged the full booking amount.

Peak Periods

(Christmas, Easter and School Holidays)

  • Cancellations or changes made 30 days or more before arrival are free of charge.
  • The same standard cancellation terms apply within 30 days of arrival.

Location & Getting Here

Our Coolum Accommodation is directly across from Point Perry Lookout, less than a 1-minute walk.

First Bay is around a 2-minute walk, and Coolum Beach (near the Surf Club) is about a 6-8 minute flat walk along the scenic boardwalk.

Yes! It’s a flat, scenic walk to Coolum’s cafés, surf club, restaurants, shops and local conveniences along the boardwalk (8 mins).

• 15 minutes to Sunshine Coast Airport
• 25 minutes to Noosa Heads
• 1.5 hour to Brisbane