Apartments, we were in 2 bed 2 bath, were beautifully spacious, very airy with breezy blows, and had terrific sea views. As we were there long term, we had superb cleaning and frequent linen changes, and as for Neil and Lisa, literally nothing was too much trouble, and any problem was addressed quickly and efficiently. They are both extremely friendly and approachable. It’s our third year of long stay in the lovely Pandanus and we are very happy and will return soon hopefully!” Tony & Di from Wales UK
"I came to Australia from Colorado, USA to attend my girlfriend's cousins wedding. Since I live so far away, the bride was willing to book me somewhere in Coolum. Luckily, she booked me at Pandanus. My stay was absolutely wonderful. The rooms are huge, clean and beautiful. We had a great patio with a fantastic view of the ocean below. I slept like a king as the beds are actually comfortable and the location makes it so it's quite quiet at night. Speaking of location, it's perfect. You're a 5 minute walk from the surf club and the walk down to it is on this beautiful wooden overlook walk. The two bathrooms in my room were both very nice and clean.
Customer service is certainly an aspect of any business that helps one decide if they’ll be a repeat customer or not. I would certainly be a repeat customer simply because of how nice and accommodating Lisa and Neil are. Seriously, they're amazing. Lisa helped us out immensely by letting us have a very late checkout and letting us store our bags so we could have another day at the beach. She was willing to google some information for us about our next stop and gave us advice on how best to get there. Truly amazing customer service! If I am ever lucky enough to make my way to Coolum again, you better believe I'll be staying at Pandanus again! Thanks Lisa and Neil for a great stay!" Matthew USA
Wonderful stay in huge apartment with great ocean views. Perfect location, close to restaurants & shops but away from the noise. Friendly, helpful staff. We’ll be back. Donna Rockhampton